Customer Service Center

INSEE Cement Customer Care and Operations Center


A One-Stop Solution for Your Queries, No Matter How Big or Small

INSEE Cement is dedicated to servicing our clients through a centralized Customer Care and Operations Center that handles all customer queries, orders, aftersales operations and customer complaints, seamlessly engaging with customers across all points of our operation

No more than 3 rings!

With over 5000 calls handled per month, INSEE Cement has built a strong repute with our customers for our client servicing best practices. All calls are answered in no more than 3 rings, with undivided attention given to each customer by our trained and proficient operators. Customer complaints if any are given high priority and resolved at our earliest.

Multiple channels for retail, industrial or even one-time orders!

Our orders – currently at 6000+ per month and counting – comes in via SMS, email and fax, with each order being created within 10 minutes of confirmation. Customers can then follow up on order status, credit status and payments or any other related query on our hotline. Retail customers are regularly updated and notified on their orders via SMS, while industrial customer engagement is carried out primarily on email due to large volume and pace.

Benchmarked delivery management

All deliveries are managed via an online system that is updated from the point of order loading and exiting of cement plant, until the unloading of goods at the customer location through real-time vehicle tracking.

Unmatched and efficient aftersales

Our resourceful aftersales operation engages in recurring, punctual and accurate invoicing of orders for industrial customers, generating a customer account reconciliation report upon customer request. Other product promotions and campaigns are also introduced to relevant customers via the Customer Care and Operations Center.

Customer satisfaction guaranteed!

Connect with us now on our Customer Care Hotline

Line open from 6 am until midnight

A wide range of tests and equipment to assess fresh and hardened concrete properties

  • Specified Tests for Self-Compacting Concrete
    • Flow Table Test – BS EN 12350-5:2019
    • J-Ring Test – BS EN 12350-12:2010
    • V Funnel – BS EN 12350-09:2010
    • L Box – EN 12350
  • Slump test – BS EN 12350-2 and ASTM C143
  • Density of fresh concrete – ASTM C138
  • Air content in fresh concrete – ASTM 231
  • Concrete bleeding – ASTM 232
  • Concrete setting time – ASTM C403
  • Compressive Strength up to 180 MPa – Testing Machines (3000 & 4000KN) – Double the existing strength standards in Sri Lanka
  • NDT for Compressive Strength up to 130 MPa – Impact Rebound Hammers – Double the existing equipment capacity in Sri Lanka
  • Flexural Strength – ASTM C78 / BS EN 12390-5-2019
  • Splitting Resistance – ASTM C-496 / EN 12390-6 / EN 1338
  • Concrete Specimen Grinding Machine – BS EN 12390-2 2019/ ASTM D4543

A wide range of tests and equipment to assess and ensure your aggregate grade meets the demand and requirement of your concrete.

  • INSEE Measurement Tools
    • INSEE Blue™ – Assess clay content as key quality indicator for manufactured and natural pit sand
    • INSEE Shape™ – Assess the grain shape particles as key quality indicator for manufactured sand
  • Coarse and fine aggregate particles size distribution – ASTM C136 / C136M – 19 & BS EN 933-1
  • Relative Density and Absorption of Coarse Aggregates – ASTM C127-12
  • Aggregate Impact Value (AIV) – BS EN 1097-2:2010
  • Flakiness Index & Elongation Index – BS EN 933-3:2012
  • Soundness Test of Aggregates – SN EN 206-1
  • Aggregate Crushing Value (ACV)- BS EN 1097-2:2010
  • Los Angeles Abrasion Test – ASTM C 131-06

A range of tests to assess properties of fresh concrete that go beyond the traditional ‘slump test’, improving the quality and consistency of concrete.

  • INSEE Measurement Tools
    • INSEE Flow™
    • INSEE Heat™
    • INSEE Color™
    • INSEE ConTemp™
  • ICAR Rheometer for paste, mortar & concrete toassess pumpability, flow resistance, thickness, slump retention, admixtures compatibility
  • Grout for Pre-Stressing Tendons – BS EN 445 2007
  • Electrical Conductivity for paste & mortar
  • Cementometer™ latest microwave technology for the determination of fresh concrete water to cement w/c ratio

Advanced testing with durability indicators to optimize structural performance and extend the service life of concrete structures exposed to severe environments.

  • Rapid Chloride Permeability Test - ASTM C1202
  • Bulk Electrical Conductivity of Hardened Concrete - ASTM C1760-12
  • Specific Resistivity - RILEM TC154 - AASHTO T358
  • Concrete Carbonation - Swiss SIA 262-1/1 CEN/TS 12390-12
  • O2 Permeability - RILEM 116-PCD CEMBUREAU Method
  • Capillary Water Absorption/ Sorptivity - Swiss SIA 262/1:2013 ASTM C1585-04
  • Initial Surface Absorption (ISAT) - BS 1881 Part 5
  • Water Permeability - EN 12390-8:2000
  • Concrete Sulphate Resistance - SIA 262-1/A