INSEE Cement is dedicated to servicing our clients through a centralized Customer Care and Operations Center that handles all customer queries, orders, aftersales operations and customer complaints, seamlessly engaging with customers across all points of our operation
With over 5000 calls handled per month, INSEE Cement has built a strong repute with our customers for our client servicing best practices. All calls are answered in no more than 3 rings, with undivided attention given to each customer by our trained and proficient operators. Customer complaints if any are given high priority and resolved at our earliest.
Our orders – currently at 6000+ per month and counting – comes in via SMS, email and fax, with each order being created within 10 minutes of confirmation. Customers can then follow up on order status, credit status and payments or any other related query on our hotline. Retail customers are regularly updated and notified on their orders via SMS, while industrial customer engagement is carried out primarily on email due to large volume and pace.
All deliveries are managed via an online system that is updated from the point of order loading and exiting of cement plant, until the unloading of goods at the customer location through real-time vehicle tracking.
Our resourceful aftersales operation engages in recurring, punctual and accurate invoicing of orders for industrial customers, generating a customer account reconciliation report upon customer request. Other product promotions and campaigns are also introduced to relevant customers via the Customer Care and Operations Center.
Connect with us now on our Customer Care Hotline
A wide range of tests and equipment to assess fresh and hardened concrete properties
A wide range of tests and equipment to assess and ensure your aggregate grade meets the demand and requirement of your concrete.
A range of tests to assess properties of fresh concrete that go beyond the traditional ‘slump test’, improving the quality and consistency of concrete.
Advanced testing with durability indicators to optimize structural performance and extend the service life of concrete structures exposed to severe environments.